Our cancellation policy exists to protect our stylists' time and livelihood. We apply it consistently and appreciate your understanding.

You will not be charged if you cancel or reschedule at least 48 hours before your appointment. Late cancellations under 48 hours are charged 50% of the service price. No-shows and same-day cancellations are charged 100%.

Color corrections and appointments over 4 hours require a non-refundable deposit to book. If cancelled or rescheduled, the deposit is forfeited and a new one is required to rebook.

Appointments are confirmed 72 hours in advance by email and text through Vagaro. To make sure you receive them, check that notifications are enabled in your Vagaro account. To cancel or reschedule, text 512-666-9104.

It is not necessary to wash before an appointment as most services include a shampoo service. We recommend arriving with your hair down (not in a pony/bun) day one or two hair and how you wear your hair day-to-day. We need to see your natural texture to properly dry-cut your hair.

Please come to your appointment alone. Motive Hair is a small studio space with four styling chairs. We have limited space and additional guests can pose a safety issue (this includes children). If you are dropping off your teen for an appointment you are welcome to stay for the consultation portion of the appointment. We have a small waiting area in our outdoor foyer or you can visit one of the coffee shops or restaurants nearby during their appointment. We write this policy without the intent of offending, and hope that you will aid us in keeping our salon a safe environment.

We pride ourselves on the quality of our services, and client satisfaction is incredibly important to us. If you have any questions or concerns about your service, please contact your stylist directly or Drea (one of our owners) at hello@motivehairgroup.com or via text at 512-666-9104. Refunds are not available for hair services received, however we happily work with you to achieve your desired results. Requests for a revisit to the salon must be made within two weeks of your original appointment.

If you are unhappy with the results of a product purchased at the salon we are happy to exchange the product at no cost to you within 2 weeks of purchase. Monetary refunds for products purchased are not available. We are confident we can find another option that will suit your needs from our retail offerings.