Do you have a cancellation policy?

Yes, please understand our cancelation policy is not in place to profit or reprimand our clients. As service providers unexpected cancellations directly impact our stylists expected earnings. We have a consistent policy for all clients, to ensure fairness to our clients and support the financial stability of our team.

You will not be billed if you cancel or reschedule at least 48 hours before your appointment time.

50% of the service price will be billed for late cancelation/rescheduling (Less than 48 hours)

100% of the service will be billed for no shows or same day cancelation/rescheduling.

Appointments for color correction services or appointment times exceeding 4 hours require a non-refundable deposit. If the appointment is canceled or rescheduled the deposit is forfeited and another is required to book. Our appointments are confirmed 72 hours in advance of your appointment via email and text.

Please TEXT 512-666-9104 to cancel or reschedule your appointment.

Should I wash my hair before my appointment?

It is not necessary to wash before an appointment as most services include a shampoo service. We recommend arriving with day one or two hair worn down in its natural state or how you style day to day. {For dry cuts/trims} come with your hair down (not in a pony/bun) day one or two hair and how you wear your hair day-to-day. We need to see your natural texture to properly dry-cut your hair.

Can I bring a guest or child to my appointment?

Please come to your appointment alone. Motive Hair is a small studio space with four styling chairs. We have limited space and additional guests can pose a safety issue (this includes children). If you are dropping off your teen for an appointment you are welcome to stay for the consultation portion of the appointment. We have a small waiting area in our outdoor foyer or you can visit one of the coffee shops or restaurants nearby during their appointment. We write this policy without the intent of offending, and hope that you will aid us in keeping our salon a safe environment.

What If I am unhappy with the results of my service?

We pride ourselves on the quality of our services, and client satisfaction is incredibly important to us. If you have any questions or concerns about your service, please contact your stylist directly or Drea (one of our owners) at hello@motivehairgroup.com or via text at 512-666-9104. Refunds are not available for hair services received, however we happily work with you to achieve your desired results. Requests for a revisit to the salon must be made within one week of your original appointment.

What if the product I purchased isn’t working for me?

If you are unhappy with the results of a product purchased at the salon we are happy to exchange the product at no cost to you within 2 weeks of purchase. Monetary refunds for products purchased are not available. We are confident we can find another option that will suit your needs from our retail offerings.